Service Charges (Including Tax)
Service charges consist of the "basic charge" (minimum 3,150 trip fee), "diagnostics fee" (5,250) and "repair charge" (5,250 minimum charge). In case no diagnostics occur, the charges will consist of the "basic charge" (trip fee) and the "repair charge". In case of repair services done at our facility (PC brought or shipped by customer), "basic charge" does not apply. Moreover, repair is not based on hourly charges, but rather on success. If the repair is not possible, no "repair charge" apply. Charges are updated without notice and may differ at the time of service request. However, we always update the Japanese version. In case of any misunderstanding or conflict, the original Japanese version prevails. Charges apply for one PC unit only. Please call for details. Herein the list.
Trip Fee: \3,150 Late Night Charge: \15,750

Refer to top page for support areas where only the basic trip fee applies.
For other areas, please call for quotes.
(Additional 1,050 for areas within 10km of support area and 2,100 for areas within 20km.)

On-site rescue work between 10:00 pm - 9:00 am, or work extended beyond 10:00 pm will incur additional late night charge on top of basic trip fee.

Lady support extra charge: \2,100 extra in case a lady customer wishes a female support technician
Trouble-shooting Fee/Telephone support fee: \5,250 Trouble Examples
Case when PC trouble-shooting is conducted --->

Telephone support (Mon-Fri 10:00-19:00): 5,250 (within 30 min, additional 1,050 charges apply for every extra 10 min; however free of charge if within initial 5 min)
Telephone support (22:00-9:00): 7,875 (within 30 min, additional 1,575 apply for every extra 10 min)		 Browser/E-mail/IE/Outlook setup: \4,200
Internet trouble: from 3,150
Wired LAN trouble: from 5,250 (if solved within 30 min),
8400 (if involving network devices, or over 30 min)
Wireless LAN trouble: from 5,250 (if solved within 30 min), 8,400 (if involving network devices, or over 30 min).
Internet connection trouble:3,150 (ADSL,optical modem, etc; in case of virus infection or spyware, extra charges apply)
Bootup trouble: from 5,250 (MBR or system file repair, etc)
Misoperation trouble: from 5,250 (printing, no display, etc)
Virus disinfection: from 10,500
Spyware disinfection: from 10,500
Setup Fees Data Storage, OS Setup, Upgrade, Repair
Internet and email setup 4,200
Wired LAN setup 5,250
Wireless LAN setup 8,400
Networking setup 5,250
Network printer setup 5,250

Complete system install from 10,500
The following service charges apply to desktop models.
Internal device exchange from 5,250
Power supply repair/exchange from 5,250
Motherboard repair (power supply exchange) from 10,500
Motherboard exchange from 10,500


Remarks:
1. In case of cancellation of a home visit less than 2 hours from the agreed day/time appointment, we are entitled to charge 5,250.
2. Whereby your case is not described on this page, and/or in order to have a clear idea on the corresponding estimated charges, please call us in advance.
3. In case of hourly payment, the hourly service charges would be 6,300/h.
4. We can also arrange personal guidance for PC learning and homepge design.
5. For McIntosh PCs, the basic charge would be 5,250.
6. For homepage making, please refer to the following page below:		 HDD exchange: from 8,400 (parts charges not included)
Exchange of other components: from 5,250 (desktop PC), from 7,350 (Note PC), (parts charges not included)
Windows OS restore: 2,100
Repair of PC's internal Windows setup files: 7,350
Windows/Data storage recovery (using CD) 10,500
Windows/Data storage recovery (logic): 12,600
Windows/Data storage HDD special recovery: 15,750
Complete system install: from 18,900

* Service areas in Metropolitan Tokyo
Tokyo (all 23 wards); Kawasaki city (all wards); Yokohama city: Kohoku, Tsurumi, Tsuzuki, Aoba, Midori, Kanagawa, Naka, Nishi; Greater Tokyo: Akishima, Tachikawa, Kokubunji, Koganei, Musashi-murayama, Higashi-yamato, Kiyose, Higashi-Murayama, Higashi-Kurume, Nishi-Tokyo, Kodaira, Musashino, Mitaka, Fuchu, Chofu, Komae, Tama, Inagi, Hachioji, Hino, Machida. etc; Saitama.
Please call for quotes in other areas.
* Other service areas
Major cities and localities in the following areas: Hokkaido, Aomori, Akita, Sendai, Iwate, Fukushima, Gunma, Tochigi, Ibaraki, Shizuoka, Yamanashi, Nagano, Ishikawa, Nagoya, Gifu, Mie, Shiga, Wakayama, Nara, Kyoto, Osaka, Kobe, Tokushima, Kochi, Kagawa, Ehime, Okayama, Hiroshima, Fukuoka, Miyazaki, Oita, Kagoshima, Nagazaki, Kumamoto, and Okinawa.

* Service hours
24 hours a day, 7 days a week.
Late night charges apply from 10:00 pm - 9:00 am.