Fees DetailsService charges consist of the "basic trip fee", "diagnostics
fee" and "service repair charges".
Basic Trip FeeServices |
Fees |
Notes |
| Basic trip fee | 3,150 |
Basic trip fee valid for an area within 30 Kms from the support center
(Cf. to top page for support areas/centers where only the basic trip fee
applies). For other areas, please call for quotes. (Additional 1,050 for areas within 10km of support area, and 2,100 for areas within 20km.) |
| Late night charge | 15,750 | Late/early on-site rescue work (10:00 pm-9:00 am), or works extended beyond 10:00 pm will incur additional late night charge on top of basic trip fee. |
| Lady support charge | 2,100 | In case a lady customer wishes a female support technician. |
PC Trouble Rescues
Services |
Fees |
Notes |
| PC trouble-shooting | 3,150 |
PC trouble is diagnosed. |
| Pinpointing the cause of trouble | 5,250 | The part causing the trouble is identified. |
| Data backup | 3,150 | For Internal hard disks on the same PC. |
| Internet Setup | 4,200 | Setup of dial-up, ISDN and/or ADSL. |
| Browser and email setup | 4,200 | Setup of MS Internet Explorer and Outlook Express. |
| Wireless LAN trouble-shooting | 5,250 | Restore wireless LAN network. |
| Wired LAN trouble-shooting | 5,250 | Restore wireless LAN network. |
| Bootup trouble-shooting | 5,250 | MBR, system file repairs. |
| HDD exchange | 8,400 | HDD exchange for desktops or notebook PCs, including the partition setup
in addition to parts exchange work. * Costs of parts supply not included |
| Exchange of other internal PC devices/components | from 5,250 for desktop PC from 7,350 for notebook PC |
Only on desktop models, the work includes exchange of CD-ROM, CD-RW, DVD, etc. * Costs for parts supply not included (CD-RW: from 5,000 yen; DVD-ROM: from 6,000 yen) |
| Windows OS restore | 2,100 | Recovery work based on fixing Windows. |
| Windows/Data storage recovery (using CD) | 10,500 |
Recovery work based on reinstalling Windows using recovery CD. |
| Windows/Data storage recovery (logic) | 12,600 | Recovery work based on reinstalling Windows with individual software setup. |
| Data copy/transfer (to external HDD, other PC HDD, USB memory, etc) | 5,250 iupto 10GB), 10,500 (10-100 GB), then additional 5,250 for each extra 100 GB |
Data on the HDD is transfered to a new HDD * HDD exchange work NOT included. * Not applicable when disk is physically damaged. |
| Data copy/transfer (to a CD-R or DVD-R) | 10,500 for 1st CD, additional 5,250 / extra CD |
Data on the disk is transfered to a CD-R or DVD-R. |
| Data Recovery (to a HDD) | 15,750 (upto 100 GB) 21,000 (upto 200 GB) 26,250 (above 200 GB) 5,250 extra charges apply if operation needs more than 3 days |
Data on the unreadable disk is recovered. Disk is temporarily brought to our shop for repair. * Not applicable when disk is physically damaged. |
| Data recovery to a CD-R/DVD-R | 15,750 for 1st CD/DVD 7,350 for extra CD/DVD 5,250 extra if more than 3 days |
Data on the unreadable disk is recovered. Disk temporarily brought to our shop for repair |
| Motherboard Repair | 15,750 (desktop PC) 21,000 (notebook PC) |
Motherboard repair * Additional cost for parts apply. |
| Motherboard Exchange | 15,750 (desktop PC) 21,000 (notebook PC) |
Motherboard exchange. * Additional OS setup fee is necessary. * When data storage is requested, additional fee is necessary. * Motherboard must be supplied by the user. |
| Power Supply Repair | 5,250 | Power supply repair/exchange icondenser exchange) * Additional cost for parts apply. |
PC Setup: Individual Service Menu
Services |
Fees |
Notes |
| Memory Installation | 2,100 |
Memory installation on one machine. * Additional cost for parts apply. |
| Pullout of floppy disk Pullout of CD |
3,150 5,250 |
Floppy disk pulled from FDD. CD pullout from CD-ROM. |
| Provider signup | 3,150 | Dial-up connection is signed up on behalf of the user. |
| Internet setup | 5,250 | Internet setup (dial-up, ISDN, ADSL, IE and/or Outlook Express). |
| Network setup (wired LAN) | 5,250 | Setup of wired LAN. * Additional cost for parts apply. |
| Network setup (wireless LAN) | 8,400 | Setup of wireless LAN, workstation/client PC. * Additional cost for parts apply. |
| Addition of wireless device | 4,200 | Setup of 1 client PC for wireless LAN * Additional cost for parts apply. |
| Network printer setup | 5,250 | Setup of a network printer. |
| Networking enviornment setup | 5,250 | Configuration of a network shared folder. |
Virus Disinfection Services |
Fees |
Notes |
| Installation of anti-virus software | 3,150 | Installation of anti-virus software including software updates and virus
check. * Software must be paid and registered. (We can provide one upon request). |
| Virus disinfection and/or consultation | 10,500 | Virus disinfection. ith advice on virus protection. |
| Anti-Virus protection pack | 12,600 | Virus disinfection or virus check. Advice on virus protection. Installation of anti-virus software. * Software must be paid and registered. (We can provide one upon request) |
Spyware DisinfectionServices |
Fees |
Notes |
| Spyware disinfection | 10,500 | Spyware disinfection |
| Spyware protection pack | 4,200 | Installation of anti-spyware software. Advice on spyware protection. * Comes with operation manual. |
Other Service Menu Services |
Fees |
Notes |
| PC Setup | 6,300 |
Setup of PC. |
| Internet ADSL pack | 10,500 | Provider signup (Yahoo! BB, Flets ADSL, B Flets) Includes ADSL modem setup and setup of MS Internet Explorer and Outlook Express. |
| LAN Connection Pack | 21,000 | Wired/wireless LAN setup, upto 4 PCs and 1 LAN printer. |
| Disk trouble repair pack | 27,300 | Work includes disk exchange, Windows recovery and printer/internet/mail
setup. * Additional cost for parts apply. |
| PC setup pack | 29,400 | Work includes PC setup, ISP signup (Yahoo! BB, Flets ADSL, B Flets), modem setup, Internet/e-mail setup, wired/wireless LAN setup, and setup of pheripheral devices. * Additional cost for parts apply. |
| PC moving/transfer pack | 18,900 (upto rh works) then additional 6,300/extra hour |
Work includes: data transfer from old to new PC, internet/mail/printer
setup, installation of customer's anti-virus/application softwares * Additional cost for parts apply. |
About Various Stand-Alone Applications Services |
Fees |
Notes |
| Installation of over-the-shelf (publicly sold) application sotware | 2,100 | Installation of over-the-shelf software such as labeling applications. * Software must be paid and registered. |
| Installation/setup of Skype | 3,150 | Installation of Skype IP-Phone/Conference call application. * Software must be paid and registered. |
Various Peripheral Devices Services |
Fees |
Notes |
| Addition of an external drive | 3,150 |
FDD, HDD, CD-ROM, DVD-ROM, setup. * Additional cost for parts apply. |
| Printer setup | 3,150 | Printer setup. |
| Scanner setup | 3,150 | Scanner setup. |
| Digital Camera setup | 3,150 | Digital Camera setup. |
| Keyboard exchange | 2,100 | Keyboard exchage. * Additional costs for parts apply. |
| Mouse exchange | 1,050 | Mouse exchange. * Additional costs for parts apply. |
| Rental PC charges |
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* If you have troubles not listed above, please don't hesitate to call us. We also make private lessons for PC Operations and also assist in the design of websites and homepages.